Research Services Terms

Sigoo is a trading name of JUQ ELECTRONIC INFORMATION TECHNOLOGY LTD, company number 15896962, registered in England and Wales. Its registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

Contact support at juq1991@gmail.com or send legal notices to juq1991@gmail.com. Card statements show “SIGOO”.

These Terms govern Sigoo public pages, accounts, private Topics and one-off personalised research Orders. The confirmed Order Summary, applicable product specification, Refund Policy and Privacy Notice also form part of a paid contract.

The Order Summary controls the confirmed Topic, scope, product, price and timing. The Refund Policy controls cancellation and refunds. Mandatory rights that cannot lawfully be limited remain unaffected.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession. A business customer buys wholly or mainly for business or professional purposes. You must select the accurate capacity at checkout. Selecting “business” does not remove consumer rights that legally apply.

You must be at least 18 and able to enter into a contract.

Opportunity Scan and Deep Validation are one-time research and decision-support services. The private online workspace may contain a Research Brief, assessed opportunity candidates, evidence citations, market and supply context, risks, unknowns, validation guidance and copy or Markdown exports.

A completed Opportunity Scan may be upgraded to Deep Validation for the difference between the displayed one-time prices. The upgrade builds on the accepted Scan scope and delivered evidence snapshot; it does not charge for a second Opportunity Scan. Buying Deep Validation directly includes the same baseline research within the single Deep Order.

A supported finding that no candidate currently meets the relevant standard can be a conforming result. Sigoo does not guarantee a GO result, revenue, profit, traffic, rankings, funding, market adoption or any other commercial outcome.

Sigoo may use automated systems and service providers. Customer pages do not disclose confidential prompts, model configurations, internal workflows, scoring logic or algorithms.

Before payment, the Order Summary shows the private Topic, material inclusions and exclusions, product, one-time USD price, deliverables, expected delivery time, 24-hour contractual longstop, refund summary and document versions. You can review and correct this information before continuing to Stripe.

Your payment is an offer to buy that Order. A contract is formed when Stripe confirms payment and Sigoo records the Order as paid. The account confirmation provides the Order reference, product, total, status and links to the accepted legal documents. No one-time Order authorises recurring charges.

If a statutory 14-day cancellation period applies and you want research to begin immediately, checkout requires a separate, unselected request for early performance and acknowledgement that the change-of-mind cancellation right may be lost once the service has been fully performed.

Sigoo’s MVP policy is more straightforward than calculating work already performed: before a conforming final delivery, a valid cancellation receives a full refund. After conforming final delivery, there is no contractual change-of-mind refund. Rights for defective services are unaffected.

Research starts after Stripe confirms payment. Opportunity Scan is usually delivered within 15 minutes and Deep Validation within 30 minutes. These are estimates. The contractual latest delivery for both products is 24 hours after payment confirmation.

Delivery occurs only when a conforming final workspace version is available to you and passes the product’s evidence and completeness checks. Internal drafts, status changes and incomplete processing do not count as delivery.

If the longstop is missed, you may accept a reasonable extension or cancel for a full refund.

Tell us if the delivery materially mismatches the confirmed Topic, omits a required section, cannot be accessed, contains a material unsupported citation or otherwise fails the product specification.

Where appropriate, Sigoo will correct or repeat the affected part once, without charge, within a reasonable time and without significant inconvenience. If conforming repeat performance is impossible or is not completed appropriately, you may receive a price reduction up to a full refund. Consumer statutory remedies remain unaffected.

Customer-created Topics, research and notes are private by default. Sigoo will not turn them into public SEO pages merely because research was requested or purchased.

Publication requires a separate affirmative request and Sigoo approval. A customer may request withdrawal; the public page may return HTTP 410 while a restricted publication snapshot is retained where needed for legal, security or audit purposes.

You retain rights in material you submit and grant Sigoo the limited rights needed to host, analyse, secure and deliver the service. Do not submit unlawful material, another person’s confidential information or special-category personal data that is not necessary for the Topic.

After payment, you may use and adapt Sigoo-original portions of your private delivery for personal or business purposes. This does not transfer third-party source rights, Sigoo software or branding, confidential methods, or rights Sigoo does not own.

Do not use Sigoo unlawfully; access another customer’s private material; bypass security, usage or payment controls; disrupt the service; introduce malicious code; or systematically scrape it outside an authorised interface. Sigoo research is not regulated legal, medical, financial or investment advice.

Nothing excludes responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory consumer rights or another liability that cannot legally be limited.

For consumers, Sigoo is responsible for foreseeable loss caused by a breach or failure to use reasonable care and skill. Sigoo is not responsible merely because a conforming research judgement does not lead to later commercial success.

For business customers only, and subject to liabilities that cannot be limited, neither party is responsible for indirect or consequential loss. Sigoo’s aggregate liability arising from an Order will not exceed the price paid for that Order. Express refund obligations remain unaffected.

Sigoo may improve free features and internal methods, but a change will not reduce the price, promised delivery or refund rights of an existing paid Order. Access may be suspended where reasonably necessary for a material breach, fraud, unlawful use or a security risk.

Include the Order ID and the delivery issue when contacting juq1991@gmail.com.

These Terms use the law of England and Wales. A consumer retains any mandatory protection and court rights provided by the law that applies to them. Business disputes are subject to the exclusive jurisdiction of the courts of England and Wales.