Research Delivery and Refund Policy

This Policy covers one-time Opportunity Scan and Deep Validation Orders. It does not create a subscription, recurring charge, partial refund formula, store credit requirement or refund deduction based on Sigoo’s model, data-provider, payment-processing or infrastructure costs.

A Deep Validation upgrade is a separate one-time Order for the price difference shown at checkout. If that upgrade reaches final failure, its full upgrade price is refunded and the earlier conforming Opportunity Scan remains available.

Final delivery occurs only when the contracted private workspace is available to the customer and its required sections, evidence, citations and completeness checks satisfy the applicable product specification.

Internal work, source collection, status changes, drafts, incomplete output and model or provider cost are not separate delivered components.

Before conforming final delivery, Sigoo provides a full refund when a valid customer cancellation applies. This includes a consumer cancelling during an applicable statutory cancellation period, even where the customer requested immediate performance.

If you prefer to keep waiting after a delay, you may do so; choosing to wait does not turn an incomplete workspace into final delivery.

A full refund is also due when:

• the payment was duplicated or confirmed unauthorised;
• the research reaches final failure after automatic retries;
• the confirmed scope cannot be performed and no revised scope is agreed;
• the 24-hour contractual longstop is missed and you do not accept an extension;
• a material mismatch, missing required section or unsupported evidence makes the delivery non-conforming and appropriate repeat performance is impossible or not completed within a reasonable time without significant inconvenience; or
• applicable law otherwise requires it.

For a remediable delivery defect, Sigoo may normally offer one correction or repeat performance at no charge. It must address the contractual defect within a reasonable time and without significant inconvenience.

If this is impossible or not completed appropriately, the customer may receive an appropriate price reduction, which can be a full refund. This section does not narrow a consumer’s statutory remedies.

After conforming final delivery, Sigoo does not offer a contractual refund merely because you changed your mind, disagree with a reasonable GO/WATCH/SKIP judgement, received no GO candidate, or did not later achieve a commercial result.

This does not affect rights where the service was not performed with reasonable care and skill, did not match the agreed description, or another mandatory remedy applies.

Approved refunds are initiated to the original payment method. Sigoo does not charge a refund fee and does not automatically substitute credit. Where UK consumer law requires, the refund will be initiated without undue delay and no later than 14 days after Sigoo agrees it is due. Stripe or your bank may take additional time to make funds available.

A pending refund is reconciled against the same Stripe Refund. Sigoo does not create a second refund merely because processing is delayed. If Stripe reports a terminal failure, Sigoo retains the evidence and arranges an appropriate alternative remedy.

Use the Order page or juq1991@gmail.com. Include the Order ID and, for a delivery issue, identify the scope mismatch, missing section, access failure or citation problem.

A seven-day expedited review window may be offered for faster triage. It does not shorten any statutory limitation period or mandatory right.

Sigoo records the accepted Order Summary and legal versions, payment reference, delivery version and hash, customer access events, relevant support correspondence, refund reason, timestamps and Stripe Refund ID. This supports fulfilment, complaints and disputes without exposing internal prompts, model configurations or reasoning traces.